Reservation & Guest Services Associate (Full-Time | Pensacola Beach, FL) 

Bring your warmth, professionalism, and hospitality to the front lines of guest experience! 

We’re a thriving Vacation Rental Management company growing along the beautiful beaches of Alabama and the Florida Gulf Coast — and we’re looking for a friendly, energetic Reservation & Guest Services Associate to join our team. If you love making a great first impression, keeping things running smoothly, and helping guests and owners feel welcome from the moment they arrive or call, this is the role for you. 

Why You’ll Love This Role 

Be the Heart of Hospitality: 
You’ll be one of the first friendly faces guests, owners, and vendors meet — in person and on the phone. From greeting walk-ins and answering inquiries to assisting with reservations, your professionalism and positive energy set the tone for a 5-star experience. 

Enjoy a Supportive, Growing Team: 
As our company expands, so do your opportunities! We offer a supportive, team-focused environment where professionalism, clear communication, and excellent service matter every day. 
 
Earn and Grow:  
Schedule: Sunday–Thursday, 8:30 AM–5:30 PM 
Pay: $20 per hour, with additional income opportunities through reservation incentives/commissions 
Benefits: Team member discounts, PTO, health/dental/vision eligibility, and 401(k) 
 

Who We’re Looking For 

• Warm, professional communicator who enjoys connecting with people 
• Someone who leads with respect, integrity, empathy, and a genuine desire to serve others well 
• Dependable, self-motivated, and proactive problem solver 
• Team player who thrives in a fast-paced, service-driven environment 
• Someone who takes pride in creating positive guest experiences 

What You’ll Do 

• Greet and assist guests, owners, vendors, and visitors with professionalism and warmth 
• Answer phones, emails, and guest inquiries clearly, promptly, and courteously 
• Assist guests with booking vacation rentals by answering questions, providing property details, and helping match them with the right property for their stay 
• Process, modify, and review reservations accurately in company systems 
• Support guests with arrival instructions, door codes, parking passes, required documents, payments, and other essential details 
• Manage inquiries and requests efficiently, ensuring a smooth and pleasant guest experience 
• Work closely with the Reservation, Guest Services, Property Care, and Operations teams to resolve guest needs efficiently 
• Maintain a clean, welcoming reception and work space that reflects our commitment to service excellence 
• Use company software and Microsoft Office, including Outlook, Word, and Excel, to look up information and respond accurately 
• Handle multiple priorities with attention to detail and a positive attitude 

Qualifications 

• 1+ year in customer service, front desk, reservations, and/or property management experience; hospitality experience preferred 
• Polished written and verbal communication skills 
• Proficient with computers and able to learn new systems quickly 
• Reliable, punctual, professionally presented, and prepared to begin each day with a positive, service-focused attitude 
• Stable work history 
• Must complete brief pre-employment surveys and pass a background check and drug test 
• Must provide professional references